CORPORATE TRAINING
THAT WORKS
WE CREATE AN ENGAGING ENVIRONMENT THAT ENCOURAGES TRUST, TO HELP GUIDE EMPLOYEES, TEAMS, AND GROUPS IN OPTIMIZING THEIR FULL POTENTIAL THROUGH PROFESSIONAL DEVELOPMENT AND SKILL-BUILDING.
corporate training options
The Humanity of Customer Service & Diversity in the Workplace
(Ideal for Small Business Owners, County & State Departments, Community Organizations, and Colleges)
Understanding how to incorporate diversity and inclusion practices in the workplace is imperative for all organizations from Small Businesses to Fortune 500 Companies. In this interactive workshop, attendees will learn effective skills and tools for exploring the unique perspectives of others. We will challenge devaluing behavior and unconscious biases and establish how to create an environment in which people's differences are respected and where customers feel appreciated and valued. Practical steps will be demonstrated on how organizations can train and equip their employees on how to manage a diverse customer base and how to prevent issues that may lead to service or legal issues that affect our brands.
Diversity & Inclusion in the Workplace
(Ideal for Small Business Owners, County & State Departments, Community Organizations, and Colleges)
Our interactions with our customers and coworkers encompass most of our workday. This interactive training will guide attendees on how to recognize, understand, actively seek out, and leverage differences in the workplace to improve business results and the customer experience.
We will discuss the impact of micro-aggressions, how to avoid committing them, and how to deal with them professionally. We will cover practical ways to implement diversity and inclusion strategies into the workplace from hiring practices to inclusion programs. We will explore how to embrace the unique and diverse contributions of each employee and customer.
Bridging the Gap - Generations in the Workplace
Product Manager
From Boomers to Millennials to Generation Z, each generation brings it's own values, priorities, and views on work ethic to the table. In this seminar, we will discuss those differences and provide strategies to help everyone understand them and work together more effectively.
Improving the Customer Experience
Product Manager
Every time a customer or a potential customer encounters your business, they have an experience. Your team shapes that experience from the customer service desk, to sales, to accounting, to the web developer, and to the janitorial staff. In this interactive seminar, we will guide attendees through identifying customer experiences, how they can be improved and the benefits of a next level interaction.
Social Media Etiquette in the Workplace - Understanding Your Digital Footprint
Product Manager
All of us have a digital footprint. 85% of everything that we do online can be recovered, found, and used for or against us if we are not careful. Your digital footprint affects your present and future career in numerous ways. In this seminar, we will go into depth on what the digital footprint is. Next, we will cover the importance of being a brand representative in person and online. Lastly, we will cover the Do's and Don'ts of social media usage both at home and at work.